As one of the largest and most respected independent law firms in the Middle East, Al Tamimi & Company has built a reputation for the outstanding business law services it provides. To maintain its leadership position and compete successfully with global firms, Al Tamimi & Company had to bring its information management practices to a similarly high standard, and turned to Autonomy iManage. Now, with a robust solution powered by WorkSite, the firm is able to ensure its professionals can easily file, access and share information in online matter files to collaborate productively. Centralized search helps users respond quickly to client inquiries and efficiently reuse past work product, and all matter content is secured and protected against accidental deletion.

The American Hospital Association (AHA), which is a public policy advocate and information resource for 85% of the hospitals in the United States, maintains more than 50 affiliated Websites. Both updating the sites and information retrieval by users were complicated, time-consuming tasks. ABCD

• Partnering with Sun Microsystems, Interwoven implemented a centralized portal infrastructure called HospitalConnect. HospitalConnect provides umbrella access to all Websites affiliated with the AHA.
• Hundreds of contributors create, preview, and publish site content in their own “work areas” without interfering with content created by others. Searches now take minutes as opposed to hours. Maintenance costs have been minimized. And consolidating traffic—as many as 23,000 visitors per day—opens up new revenue opportunities.

ANAO assists the Australian Auditor’s General in handling all of the financial and performance audits of the Australian government. Through this, the group generates a large amount of paperwork, as a typical audit results in 1-70 boxes of paper alone. As a result, ANAO was spending around $140,000 on storage and even more on additional resources that were needed for filing. Through its use of Interwoven WorkSite and RecordsManager, the department has been able to move all of their files into an electronic document management system, which has enabled it to easily search their files and cutback expenditures on resources and storage.

Arkema is a global leader in chemical production with operations in 40 countries but, upon becoming an independent entity, the company's brand was relatively unknown. Arkema needed to quickly establish a strong online presence for their newly created brand. Interwoven had previously created a highly effective portal for the company and subsequently implemented their new Website-2 months earlier than anticipated, on time, and on budget. Business users create and deliver content without IT assistance-in minutes at a fraction of their former costs. Reliability has improved as well:the system successfully handled 16,000 visits the first day Arkema was listed on the Paris Stock Exchange

Ashurst, one of the UK’s largest law firms, was accruing 500,000 new documents and 18 million new e-mails a year. The company needed an efficient way to manage and track documents and e-mails—one that did not overburden their busy lawyers—to remain competitive.

• Interwoven’s solution for document management provided electronic matter files to Ashurst’s geographically dispersed teams, which allowed them to co-ordinate critical business activities.
• Processes for storing and retrieving documents were easier and faster, regulatory compliance was significantly less costly, and business efficiencies were created through wider knowledge sharing.

Avaya, a global leader in business communications, inherited 880 Websites as well as numerous intranets and extranets when it was spun off from Lucent Technologies. The sheer volume and diversity of the sites and the over 500 content creators resulted in inefficient content distribution rife with divergent branding, messaging, and product information. Interwoven’s Marketing Asset Management Solution enabled Avaya to leverage both their intranet and Internet presence to roll out a customer experience management strategy—one that provided timely, consistent, on-brand information to every customer, employee, and partner. The payoff was significant: a 20% increase in customer satisfaction; a 75% reduction in content time-to-market; and a 75-90% reduction in publishing costs.

Avis Rent A Car System, LLC and its subsidiaries operate one of the world's leading car rental brands, providing business and leisure customers with a wide range of services at approximately 2,200 locations in the United States, Canada, Australia, New Zealand and the Latin American / Caribbean region. Avis is one of the world's top brands for customer loyalty, as ranked in the 2008 Brand Keys® Customer Loyalty Engagement Index. Avis selected the Autonomy Interwoven suite of Web Content Management products to add real business value through MediaBin for Digital Asset Management, TeamSite for Web Content Management, and Optimost for multivariable optimization of it’s web pages. Together the suite enables Avis to respond faster to customer demand and reduce operational costs. In the past five years, Avis has quadrupled its online revenue, which now represents more than 20% of the company's total revenue and the intelligence Avis is gleaning from the Optimost tool offers the promise for additional growth going forward.

As a full-service commercial law practice, Brodies LLP serves many of Scotland’s best-known corporate, financial, and public institutions. Double-digit growth strained the company’s technological capabilities, particularly in the area of managing content—where a single item could take 30 minutes to locate. Interwoven implemented the Interwoven Document Management Solution, based on Interwoven WorkSite, to help Brodies LLP manage content of all types—including e-mail—in a single, matter-centric environment that makes information easy to organize, find, and govern. The time to find specific documents has been reduced to seconds. Lawyers can easily check content of all types into specific workspaces. Risk management and disaster recovery has been greatly simplified.

BT is one of Europe’s leading telecommunications providers with more than 20 million business and residential customers. The company’s 600 internal Websites and 350 external Websites were powered by a disparate mix of platforms each with a different look, feel, and navigation. Facing rapid industry growth and intensifying competition, BT needed a better way to communicate.

• To provide a consistent customer experience across channels, Interwoven helped BT leverage its existing investment in Interwoven TeamSite for its wholesale channel to power its other three lines of businesses.
• BT can now measure the company’s ratio of online transactions to total transactions across the company. New products and services get to market faster because the time-to-Web for new content is now a day or less.

Butlins, the UK’s favorite holiday company, was the forerunner of the holiday center concept with the first resort opening in Skegness in April 1936.

• Today, Butlins has 3 resorts, opened its first ever resort hotel in 2005 with a 2nd scheduled to open in 2009.
• In the competitive holiday market, Butlins wanted to maintain its position by better leveraging its online presence to drive even more business both in terms of revenue and percentage of bookings done via its Website.
• Butlins turned to Interwoven to conduct multivariable testing on several key Website areas including the ‘choose accommodation’, ‘guest details’, and ‘payment details’ pages.
• Utilizing the power of Optimost and various permutations of site content, Butlins saw increases in the progression of visitors from the ‘choose your accommodation’ page to the next by over 7% and an overall revenue per customer increase of 3%.
• As a company that engages in sales promotions, Butlins has realized that optimizing campaigns based on live performance has resulted in real results.

Channel 4 is one of the UK’s most innovative and popular broadcasting brands with 32 million viewers a week. They also have a staggering Website volume: more than 60 million page views a day—which swells even further when popular reality shows are on the air. To build on the popularity of hit shows and serve a growing online audience, Channel 4 needed to effectively produce new sites and content, improve time-to-Web, streamline management of all formats of digital assets and increase “stickiness” through next-generation Web strategies to better engage visitors and keep them in the Channel 4 family, and turned to Interwoven TeamSite, LiveSite and MediaBin.

Christensen is a full service law firm representing clients throughout California, the US and the world with approximately 110 attorneys on staff.

• The Firm is involved in many of the nation’s highest-visibility cases, working alongside or in opposition to the legal industry’s biggest names and needs to leverage technology in a way that’s comparable to any firm located around the world.
• Working with Interwoven partner Afinety, the Firm is leveraging WorkSite at the core of its transition to a matter-centric model.
• With more than 600,000 documents and millions of total pages in its repository, WorkSite is already proving more reliable than the system it replaced.
• Remote access is helping the Firm’s geographically dispersed attorneys collaborate more effectively.
• And Interwoven’s stable development lifecycle and commitment to innovation provide the long-term partnership the Firm was seeking.

One of the world’s leading automotive companies, Chrysler Group distributes its cars, trucks, and SUVs under 3 brands—Chrysler, Dodge, and Jeep. Each has a separate Website with one fundamental goal: move customers to a local dealer to close the sale. Yet manually deployed Web pages made it difficult to achieve the high level of personalization required to achieve that goal.

• Chrysler deployed the Interwoven Web Content Management Platform for faster, more efficient page production across Chrysler’s automotive brands and built out 4,200+ dealer sites as well.
• As a result, production costs were decreased, online leads-to-sales were accelerated, and branding was consistent across all channels, including print and Web.

The Church Pension Group manages $9 billion in assets for the Episcopal Church. Invoices touched many hands before being entered and processed, hindering operational efficiency. And audits were expensive and time-consuming to manage.

• Working with partner MicroStrategies, Interwoven implemented an integrated solution that gave users the ability to sign, markup, annotate invoices and other documents and then create an electronic image that could be pushed through an automated lifecycle.
• Decentralized invoice accountability accelerated accounts payable processes and allowed them to reduce headcount by 25%. Audits have been dramatically streamlined.

The corporate legal department at CIT, a leading global finance company serving client needs across 30 industries and 50 countries with approximately $81 billion in managed assets, faced growing challenges in supporting its global enterprise.

• The Interwoven Corporate Legal solution, powered by Interwoven WorkSite, gave CIT’s corporate legal department the tools they needed to enhance productivity, reduce risk, and keep pace with CIT’s dynamic global business.
• Interwoven partner Micro Strategies tailored the solution to the department’s specifications.

CITEC has established itself as the second largest Australian-owned information systems outsourcer. CITEC solutions encompass a very broad portfolio. The company wanted to transform its “brochure-driven Website” into a sophisticated information and sales tool to increase sales opportunities.

• CITEC deployed the Interwoven Web Content Management Platform, which centrally enforces policies and look and feel while enabling decentralized content creation.
• Internally, content editing and approval processes were streamlined, IT bottlenecks were eliminated, and site updates were faster. Fresh, relevant content led to a 200% increase in site usage.

As an investment firm specializing in Asian debt and equity, Clearwater Capital Partners’ success depends on its ability to share and manage large volumes of information effectively throughout its distributed global organization.

• The firm needed a robust document management solution to take it to the next level of size and performance, and it turned to Interwoven.
• Through an implementation and integrations to key financial institution document sources done by Interwoven partner SPECTRA IT Associates, WorkSite provides the firm with the automation, control and performance it demands.
• And the improved productivity seen so far is only the beginning.

A municipally owned energy company in a regulated market, CPS Energy serves a customer base of 670,000 electric customers and more than 315,000 natural gas customers in and around San Antonio, Texas. Anticipating deregulation, CPS Energy began focusing on its ability to attract and retain customers to grow its business in an open market.

• CPS Energy deployed the Interwoven Collaborative Document Management (CDM) Solution and is extending its use to include the Interwoven Web Content Management ( WCM) Platform The CDM solution enables CPS Energy employees to access, share, and collaborate on critical business content—from contracts and invoices to competitive research—in a centralized workspace. The WCM platform powers the CPS Energy Website
• With Interwoven, CPS Energy was able to automate processes, improve productivity, and distribute information across the company. Improved customer service through the Website helps the company attract and retain customers

Established by the NSW Government to deliver a comprehensive and integrated response to the unprecedented challenges presented by global warming and to address the full range of government environmental responsibilities, the publishing group of the DECC needed to develop a central source of legislative, business and recreational information and needed to transform a series of dissimilar Websites.

• Leveraging Interwoven TeamSite and Interwoven MetaTagger, DECC supports over 20,000 Web pages and supports 5 million annual site visitors through a single integrated Web presence.
• DECC introduced capabilities that empowered its remote sites and users to update and maintain their own pages and provided for faster targeted searches through an enhanced ability to tag and categorize site content.

A global property consultancy and management firm, Drivers Jonas was deeply invested in the information that documented its projects, which lasted ten years or more and involved hundreds of properties. However, deep folder structures and content silos made information hard to find and hampered collaboration.

• Interwoven implemented the Interwoven Document Management Solution to power integrated document and e-mail management and job-centric collaboration. Customized tools were tailored to meet the needs of the real estate industry.
• Today, unified, job-centric files make information—including related e-mails—easy to find. Collaboration is easier within the firm and across Europe. Complete audit trails and simplified back-up reduce risk.

Education Management Corporation (EDMC), one of North America’s largest providers of private post-secondary education, operates a system of over 45 schools located throughout the United States and Canada. Like other educational enterprises, EDMC relies on the web as an increasingly vital channel for reaching prospective students. At the same time, this strategy makes it essential to meet the high standards and expectations of today’s highly web-savvy prospective students.

As one of the top certified public accounting and advisory firms, Eisner LLP worked with vasts amounts of content, primarily in paper form, which became problematic. Collaboration among teams in different locations was difficult, missing files impeded productivity, and meeting compliance standards was hampered.

• Interwoven implemented the Interwoven Document Management Solution, based on Interwoven WorkSite, which provided tight integration with Microsoft and the tools Eisner’s professionals used every day as well as a tight security model.
• Content capture in a central repository—including e-mails—gave professionals instant access to information and made it easy to collaborate. A complete audit trail improved regulatory compliance. Eisner enjoyed rapid payback of their investment through savings in physical storage alone.

Ehrhardt Keefe Steiner & Hottman PC (EKS&H), Colorado’s largest accounting firm, provides tax, audit, and business advisory services to clients in 16 industries. As with many of its peers, the absence of a proper document management system made it increasingly difficult to maintain the efficient flow of information among its professionals and clients.

• Interwoven provided both the conceptual model and the technology for EKS&H’s launch of a knowledge management initiative to break down information silos. Interwoven WorkSite powers collaborative document management in practice areas and internal departments with engagement-centric workspaces.
• Today, professionals find it easy to access information and collaborate with peers and clients. Practice groups are more efficient and more productive. Client portals have strengthened customer relationships.

As a pan-European organization, EUROCONTROL works to coordinate and unify a European Union air navigation industry that generates 220 billion Euros in revenue and carries 1 billion passengers each year. EUROCONTROL’s evolution through decentralized local initiatives led to an inconsistent online identity and a confusing user experience.

• Interwoven implemented the Interwoven Web Content Management Platform and Marketing Asset Management Solution, which enabled EUROCONTROL to re-engineer its Website—50,000 public pages and 100 sub-sites—and streamline its publishing processes.
• Today, EUROCONTROL has a uniform corporate identity that seamlessly incorporates locally published content. Updates are more frequent and timelier. As a result of their Website investment, a re-engineering of their intranet required a minimized investment.

Farrow Wyatt’s focus on innovation has helped drive strong growth, enabling the firm to increase its staff from 10 to 57 in just 10 years. To support its expanded business volume and provide a scalable platform for further growth, the firm needed a truly enterprise-class information management infrastructure. Existing content and practice management systems could not be integrated, resulting in redundancy and high maintenance costs, and offsite storage further slowed responsiveness and productivity. The firm turned to Autonomy iManage for a scalable, flexible platform, powered by WorkSite, to support its aggressive growth initiatives.

Headquartered in Illinois, Fellowes is a global manufacturer of business machines, records storage, and technology accessories. Fellowes relied on the distribution of CDs with quarterly updates to market its products to its retail partners—an inefficient, time-intensive task. It used a third-party vendor to store its product images.

• The Interwoven Digital Asset Management Solution, based on Interwoven MediaBin. gave Fellowes the ability to store and manage its product images as well as 65 fields of specification data in-house.
• Fellowes saved US$250,000 a year by eliminating production, distribution, and outsourcing expenses. Retailers liked having direct access to brand images and product specifications. Readily available digital assets promoted internal efficiencies.

The Ford Division is the largest division of Ford Motor Company.

• Ford produces thousands of brand assets and images of its products that are essential to brand integrity and are used in hundreds of events, brochures, presentations, and Web sites.
• Ford Division’s content requirements were accelerating—more content was needed at a faster rate and the needs for control were more urgent than ever.
• The rate of change of the content was also accelerating, requiring greater change management, better brand control, and an overall reduction in cost and redundancy.
• Ford Implemented Interwoven MediaBin digital asset management system to better manage its high value brand assets and product photography.
• With MediaBin, the Ford Division has saved over$1.8 million per year through productivity gains, asset repurposing, tighter brand control, elimination of CD-ROM creation, Web-based ad agency self-service, and better search/retrieval.

The Frank Russell Company is a pioneer in the investment services industry, managing US$70 billion in assets and consulting on more than US$1.8 trillion in assets worldwide. Keeping its advisors apprised with current and accurate information is its competitive edge—and the company anticipated the growing difficulty of that challenge.

• Interwoven helped Russell launch new extranets for its partners by leveraging its existing investment in the Interwoven Web Content Management Platform. Today Interwoven powers all of Russell’s sites, including corporate, global, intranet, and partner extranets.
• Content syndication extends Russell’s competitive advantage by pushing content to personalized agent sites. Russell is now more effective at capturing agent mindshare, making the agents more effective at selling Russell funds.

Frost Brown Todd LLC (FBT) provides knowledge and experience across hundreds of industries and practice areas. A merger doubled its staff and accelerated its requirement to get information processes under control across the firm.

• Already a user of Interwoven WorkSite for document management, FBT moved quickly to deploy Interwoven RecordsManager, an automated records system for managing both physical and electronic records while applying a consistent records policy.
• Today, FBT has a fully integrated, matter-centric information management system. Consistent records policies reduce offsite storage costs and mitigate the risk of retaining information indefinitely. Responses to e-discovery requests are fast and efficient.

Gallagher Sharp is a trial and business practice firm focused on the defense of civil claims and lawsuits for corporations, insurance companies and their policy holders.

• After nearly a decade of working with Interwoven, the firm found it was time to upgrade its filing practices. Inconsistencies in manual document profiling were making it difficult to find items even within a single matter.
• A search by matter number, for example, could yield over 5000 hits.
• Working with Interwoven and partner Smart Solutions, the firm has rolled out electronic matter files firm-wide.
• The results: the firm’s lawyers are better able to maximize the value of content, expertise and best practices; its unified content environment aids in efficient file handing and simplifies e-discovery; its automated new matter opening process streamlines the assignment of new cases and the creation of a structured electronic matter file.

GAME Group Plc is the leading specialist retailer of video and PC game products in Europe.

• Since it started trading in 1991, it has grown from 11 stores in the UK to a 1,161-store chain. With a goal to increase site conversions and online revenue, GAME turned to Interwoven Optimost.
• After an aggressive competitive search, GAME selected Interwoven due to the strong account management capabilities.
• Over an 8 week period, GAME examined how visitors used and engaged with its Website and used the four navigational areas it considered to have the greatest impact on sales.
• For example, tests on the search bar examined call to action options, the importance of advanced search and what combinations broght visitors deeper into site.
• Tests on the promotional code box examined presentation options to ease the flow for visitors who did and didn’t have a code.
• The results: an extra 14,000 people completed orders on the site which translated into a revenue increase of nearly $1M.

Genpact manages a wide range of business processes for clients in diverse industries through a global network of more than 30 operations centers in 9 countries.

• To act as a seamless extension of its clients’ back office operations, Genpact must be able to leverage relevant information quickly and effectively and come up to speed fast on new accounts – all while operating in a secure environment.
• Genpact turned to Interwoven WorkSite to create a central repository to ensure its staff is able to leverage everything the company has done for its clients regardless of industry.
• Genpact views its WorkSite-powered system as a source of competitive advantage and accelerated business growth.
• Through a centralized knowledge management system that allows the company to deliver best practice expertise to both new and existing clients, Genpact has seen business growth in the range of 25-30% per year.

Harrah’s Entertainment is the world’s largest provider of branded casino entertainment, with more than a dozen brands including Harrah’s, Caesars, Horseshoe, and Bally’s.

• Harrah’s struggled to maintain brand consistency across its distributed marketing organization while offering local marketers on-demand access to creative tools in the context of existing workflows.
• Partnering with Earthbound Media Group, Harrah’s is leveraging MediaBin to power its creative portal which serves all 12 of the company’s brands.
• Corporate, property and agency personnel can now easily access centrally controlled and managed guidelines, art element toolkits, photos, templates, final pieces and other assets for direct mail – the first major area of focus for the new creative portal.
• Harrah’s DAM initiative continues to grow and evolve. The model developed for the direct mail creative portal will be extended across mass media channels as well, encompassing the full range of formats required for TV, digital and print media to ensure the company is able to realize new synergies and realize even greater value from its investments.

The document management technology adopted by Hayes Davis (Hayes Davis Bonino Ellingson McLay & Scott) when they first formed their boutique law firm began to fail just two years after implementation. Hayes Davis started looking for a more stable solution that improved on a few functional shortcomings as well—including the inability to do full text searches and lack of integrated e-mail management. The Interwoven Document Management Solution based on Interwoven WorkSite today powers matter-centric document and e-mail management for Hayes Davis in a unified environment. Matter-related content of all kinds is stored side-by-side. Matter-centricity and fast, full-text search enable easy reuse of past work product. Integrated e-mail management greatly improves efficiency and productivity.

Heidelberger Druckmaschinen AG (Heidelberg), the world’s leading provider of print media solutions, serves more than 200,000 customers in 5 countries. After acquiring a number of companies, which undermined brand consistency, they launched a sweeping Web initiative to achieve end-to-end control, efficiency, and productivity from procurement through customer-facing communications. Interwoven implemented the Interwoven Web Content Management Platform to consolidate Heidelberg’s country-specific Websites onto a new global Website. Two other Interwoven solutions were also implemented: one to centralize the management of its digital assets (the Interwoven Digital Asset Management Solution) and one to streamline its business processes (the Interwoven Collaborative Document Management Solution). Centrally managed Web content development improved brand consistency and the customer experience while reducing costs by several million Euros. Improved global collaboration and centralized digital asset management streamlined workflows, accelerated processes, and drove increased savings worldwide.

With employee retention and recruitment challenges, new regulatory mandates, and rising competitve pressures making efficiency a top priority, Held, Kranzler, McCosker & Pulice LLP (HKMP) set out to prove that world-class, integrated technologies can deliver benefits for firms of any size. They deployed a complete solution that included an engagement-centric implementation of WorkSite integrated with their practice and engagement management applications to support virtually all of the firm's work within a single environment. Today, HKMP professionals enjoy a single point of access for engagement information, and metadata helps the firm adhere to compliance regulations such as Sarbanes-Oxley.

Given the spread of Indians across the globe, their distinct preferences and the peculiarities of global payment systems, the ICICI Group’s Money2India remittance product suite goes far beyond the traditional offerings in the banking sector. The suite offers mass scale as well as niche remittance products that leverage the local payment systems in the sending countries. While it sounds simple, it involves a complex web of infrastructure and relationships that spans the originating international banks and every possible disbursement channel in India. The company’s management engaged Autonomy Optimost to help identify ways of improving the conversion rate for visitors who arrived at the site as a result of an advertising click-through. Given the widespread location of customers, management was also keen to better understand the differences in consumer behaviour between markets. Autonomy Optimost had helped Money2India to identify a winning creative; one that produced 34.82% more clicks on the register button and which was successful across all geographies.

Intermec, a global provider of automated data capture and mobile computing management systems, drew customer leads primarily from its Website. Yet lack of business user control slowed time-to-Web. In addition, inconsistent branding and low-quality information undermined Intermec’s corporate image. Limited tools hindered site functionality.

• Partnering with Ave A | Razorfish, Interwoven helped Intermec fundamentally transform its global Web presence with dynamic, up-to-date product information, faster navigation, and Web 2.0 features, including state-of-the-art search, an enhanced user interface, and interactive online experiences.
• Today, Intermec has accelerated its time-to-Web, empowered business users for improved market agility, ensured global consistency, and increased site traffic by 20-25%.

John Lewis is a leading retailer in the UK that consists of 26 department stores, John Lewis Direct, 185 Waitrose supermarkets and Greenbee direction services. In an effort to drive landing page conversions from Johnlewis.com tied to a large promotion, the company turned to Interwoven for assistance. Through a series of multivariable testing experiments across its homepage, its product page, the log-in page and basket page supported by the Interwoven Website Optimization solution, the company saw a 75% lift in conversions, generating substantial increases in revenues. Tests tied to the log-in process alone, where it was determined that value adding copy was a complication to the buying process, generated an additional $5 million in sales over 12 months.

Kaplan, a leading global education services company serving over 1 million students, deployed Interwoven to produce “MAGIC”.

• The internal name Kaplan has given their Interwoven deployment, Magic (Management, Analysis, and Generation of Information Collateral), leveraging Interwoven WorkSite, has been a huge success.
• Kaplan’s intellectual property is now more secure, its processes are streamlined, its ability to add new content quickly has been greatly improved, and collaboration has been enhanced.

KarstadtQuelle Financial Services is the financial division of Europe’s leading retail and finance group, Arcandor AG. While the company offered a wide range of products online, the financial complexity of their products made it impossible to reach customers with a single message. Marketshare was threatened unless the company could provide a more personalized online experience.

• Deploying the Interwoven Web Content Management Platform allowed KarstadtQuelle to manage content for 7 different financial services portals with only 2 employees. Customized navigational elements tailored the sites to specific customer situations and needs.
• Integrated content ensured brand consistency across portals. Empowering business users and automating content delivery accelerated time-to-Web. Personalizing customer experiences increased revenue by 15%.

With more than 2.5 million gas customers, KeySpan is the largest natural gas distributor in Northeastern United States and the largest investor-owned electric generator in New York State. The product of several mergers, KeySpan supported multiple businesses with its Website. Each “mini-site” had its own look and feel, which made it difficult for visitors to parse through the information and difficult for KeySpan to separately manage 1,500 pages of regulated and unregulated content.

• KeySpan deployed the Interwoven Content Management Platform and Interwoven MetaTagger to power its external Websites and to tag content as regulated or unregulated.
• KeySpan has seen a three-fold increase in Website usage, decreased costs as a result of online self-service applications, and increased sales of its products and services.

Korein Tillery is a plaintiff's class action law firm know for its consumer protection and ERISA practices as well as its $10.1 billion trial verdict against Philip Morris.

• As a small firm with a big reputation, Korein Tillery leverages the best available technology to achieve results that larger firms envy driven by the needs of their attorneys.
• The firm turned to Interwoven WorkSite to power the electronic matter file enabling them to manage, share, and collaborate around content in a unified environment.
• Now that the firm's work product is indexed it takes seconds to perform a full text search across the repository.
• And their results speak for themselves: since purchasing WorkSite the firm has obtained billions in settlements.

Krieg Devault is a diversified, business-focused law firm based in Indianapolis with offices throughout Indiana and Chicago.

• Covering 17 practice areas, the firm serves a wide range of clients in healthcare, employee benefits, intellectual property and finance.
• Taking advantage of Interwoven WorkSite to power its electronic matter files, the firm integrated with Microsoft to enable a complete solution that maximizes the efficiently of its professionals.
• Today, its staff is able to collaborate on matters regardless of their location via a familiar Microsoft Outlook interface.
• The next phase of the firm’s deployment will involve leveraging WorkSite to build client portals.

Leonard, Street and Deinard, a law firm with a long tradition—it was founded in 1922— has180 attorneys plus support staff, and clients across every sector of the economy. Over time, the firm accrued 1.5 million documents. Because their systems didn’t support grouping related documents of different types, it was difficult to find all the content related to one matter.

• Today, the Interwoven Document Management Solution powers electronic-matter folders for the firm, providing integrated document and e-mail management in a single environment. Integration with the firm’s time and billing system and structural alignment with its records management system extend the solution’s benefits.
• Now, attorneys find all document types faster and use a firm-wide organizational model for work. A common folder structure for paper and electronic records streamlines processes and makes them more efficient.

Let’sTalk, an independent reseller of wireless products and services for consumers and enterprises, depends on its Website for customer leads. However, an analysis of their online sales funnel revealed that over 90% of their site visitors were abandoning the sales process before completing an order.

• Let’sTalk implemented the Interwoven Multivariable Optimization Solution to improve and optimize the performance of a key landing page that sold mobile phones and service plans. Based on a test plan that included 10 variables and 74 different versions of those variables—one million possible permutations of the page—Interwoven identified the most effective combination of creative and content.
• Let’sTalk’s newly optimized landing page increased order completion by over 7%, which translated to annual online revenue increases of over US$2 million.

The Martindale.com and Lawyers.com online properties are the most widely used and trusted resource for buyers of legal services worldwide. Both are produced by the LexisNexis Client Development Group. Both sites draw robust traffic and both sites rely on Autonomy Optimost for multivariable testing. “Multivariate testing with Optimost brought specificity and accuracy to the process, which removed the kind of personal biases that can influence discussions. It provides a much more credible mechanism for change and improvement,” said Brian Salmanowitz, director of global products for the LexisNexis Client Development Group.

LOVEFiLM, Europe's leading online DVD rental and games subscription service with over 600,000 members, over 65,000 titles and 2.5 million rentals a month, realized the impact that driving improvements to their Website conversion would deliver.

• LOVEFiLM turned to Interwoven Optimost to drive an increase in new online subscribers and within the first 4 weeks the results surpassed their expectations .
• In the first round of testing, LOVEFiLM saw a 10 percent increase in subscription conversions on their Website which will generate an estimated 7 figure revenue jump annually.

MakeFriendsOnline, one of the UK’s most successful dating and friendship communities, services over 1 million members. Converting more visitors, which had been maximized through extensive advertising, was required to generate more revenue.

• MakeFriendsOnline deployed the Interwoven Multivariable Optimization Solution to improve and optimize their landing page. Interwoven tested three variations of the control page to identify the most effective presentation of creative and content.
• One of the three variations outperformed the original page by 26% and was selected as the new optimized landing page.

The MIA holds a permanent collection of more than 80,000 objects and receives more than a half a million in-person visitors and over 7 million online visitors annually.

• In addition to managing by hand more than 20,000 legacy digital captures which had been scanned from film, the photography group now had to create new images of remaining objects in the collection.
• The rapid growth of their archive led to concerns about how best to manage for security, access and control.
• Working with Interwoven partner Interflow, the MIA selected MediaBin to build a central repository giving its 150 staff members direct access and simple self-service capabilities.
• Even with more than 100,000 digital assets already in the fast-growing database, rich metadata makes each image easy to locate and use.
• And beyond its own walls, the MIA can now comply quickly and easily with requests for images from other institutions, publishers and scholars.

Moody’s KMV, the world’s leading provider of quantitative credit analysis solutions, has a lot of repeat customers. The firm depends on the ability of its corporate legal department to quickly and accurately research existing customer contract terms and conditions. However, their contract management system was severely limited, which posed both productivity and risk-management issues.

• Moody’s KMV deployed the Interwoven Collaborative Document Management Solution to ensure that client contracts were readily accessible to authorized users and to make all client information —including e-mails—easy to share.
• Full-text search makes it easy for attorneys to find and share documents and helps them deliver better service. Productivity enhancements paid for the system within weeks of implementation.

Moore Stephens Sydney Pty Limited needed to upgrade its information environment. As the volume of electronic documents in its business increased, professionals and divisions throughout the firm saved things differently across numerous shared network drives. Further, inconcistent filing practices made information difficult to find. The firm lacked the automated record retention capabilities needed for effective risk management. By selecting Autonomy iManage, the firm now has a standardized electronic information management platform based on WorkSite for greater productivity and responsiveness while reducing costs.

New Scientist is the world’s leading scientific current affairs magazine with over 730,000 readers, 1.6 million unique online users, and 7 editorial offices. After designing a new online subscription funnel, they wanted to make sure it performed better than the existing one. They also wanted to test multiple variations of its first landing page.

• New Scientist implemented the Interwoven Multivariable Optimization Solution to do the testing and optimization for both projects.
• The first phase of testing proved that the new subscription site outperformed the original in converting visitors by 36%. The winning landing page—selected from nearly 25,000 possible permutations—generated a 26.7% increase in conversions, leading to a greater than 10% increase in subscription revenue.

Northwest is part of Delta Air Lines, which is the world’s largest airline, offering more than 170 million passengers each year service to 379 destinations in 66 countries. The online channel plays a key role in Northwest’s business and is an important channel for sales and customer service as well as managing relationships with frequent flyer program members. The airline turned to Autonomy Optimost for MVT as a way to help drive decisions about site and funnel design and to evolve the company’s data driven organization. As a result of testing, NWA has increased its annual site revenue by $3 million to date.

Odin, Feldman & Pittleman (OF&P), a premier independent law firm based in Washington, D.C., stresses keeping pace with larger law firms by keeping its 50 attorneys productive. However, its lack of a full-fledged document management system hampered its efforts to make use of past work product and presented a roadblock to growth.

• OF&P implemented the Interwoven Document Management Solution, which provided integrated document and e-mail management within a single, matter-centric environment. OF&P’s entire data store—800,000 documents—was converted to the Interwoven system in 26 hours.
• More reliable access makes it simpler to find and reuse work products. New capabilities enhance firm competitiveness.

Osborne Clarke, a leading law firm in the UK, wanted to update their intranet to improve search capabilities of both internal and external databases through a single interface. Based on the firm’s experience with Interwoven, Osborne Clarke turned to Interwoven Universal Search to make their intranet the ultimate knowledge tool for lawyers and staff. As a result, the firm was able to better leverage resources and become more efficient with knowledge sharing capabilities.

Powers Personalized and Targeted Online Experience for Italy’s Post Office Poste Italiane is the leading supplier of postal, logistics, insurance and banking services in Italy with 170,000 employees and revenues of more than 17 billion euros.

• To keep pace with its rapidly evolving markets, Poste Italiane realized the importance of providing a personalized Web experience that leverages customer profile data and online behavior and redesigned its Web portal with the help of its fully owned subsidiary Postecom.
• Through its use of Interwoven’s Web Content Management solution, including Targeting, Poste Italiane’s new portal plays a central role in the company’s online business transformation – to use the Web as a full-fledged sales channel where customer needs are driving the presentation of personalized content and to support new product launches including its new Poste Mobile Service.

The Queensland Department of Natural Resources, Mines, and Energy is responsible for managing resources throughout the state, and administering land and other titles. As part of this work, the Department produces hundreds of thousands of documents and forms all of which must be periodically updated and readily accessible to the community. In an effort to save time and money for the state, Queensland turned to Interwoven TeamSite. With Interwoven, Queensland is now able to effectively utilize the Web by enabling business areas to update their own content on the site within a day, as opposed to relying on the IT department to make changes, which would take up to two weeks. As a result, the site is more accurate and relevant to viewers, and Queensland has an increase of traffic by 50%.

Questia maintains the world’s largest online collection of books and articles: 67,000 books and 1.5 million articles. Questia wanted to quickly increase e-mail newsletter subscriptions.

• Questia implemented the Interwoven Multivariable Optimization Solution to help them find the best solution. Interwoven developed a test plan for the newsletter sign-up page that included 8 variables and 50 different versions of those variables, generating 2 million possible permutations of the page.
• The winning combination of creative and content drove Questia to make a few simple changes to dramatically improve the effectiveness of its page, which increased e-mail subscriptions by 112.9%.

RBZ, LLP is a Los Angeles-based public accounting firm that has served businesses and individuals in the areas of tax, audit, and business consulting since 1975. RBZ needed to implement a state-of-the-art document management (DM) system—one that could also store and manage high volumes of client emails. To enhance the system’s value, RBZ planned to capture its existing paper-based information into the WorkSite repository.

For over 25 years, Robert J Hart & Company has been providing a broad range of accounting services. The firm is in the business of managing and working with vast amounts of content – within the firm and externally. Storing and transporting hard copy files and documents among the firm’s offices and client locations was an expensive and ineffective approach. When APS, an Interwoven partner, presented WorkSite, the firm knew it found its solution. By going paperless with WorkSite, the firm has enabled its teams to share documents and ensure compliance with emerging retention standards. The firm is better able to respond to client requirements with a central repository and complete audit trail. Staff has instant access to needed documents and firm-wide adoption was accelerated as a result of WorkSite’s out-of-the box integration with Microsoft Outlook and Advance Practice Management.

Rodyk & Davidson is a leading Singaporean law firm serving clients throughout Asia Pacific.

• In an effort to maximize lawyer productivity and meet the demands of its growing business, the firm realized it needed to replace its existing document management system.
• Impressed by the marketing-leading capabilities of Interwoven WorkSite, its strong adoption by major law firms worldwide and the robust local support available, Rodyk joined the growing Asia Pacific community of WorkSite customers.
• As the firm grows both its workforce and its regional footprint, WorkSite’s electronic matter file gives its professionals a way to share knowledge, draw on established precedents and leverage best practices across its entire organization.
• As a testament to the firm’s success, Rodyk has been recognized for “The Best Use of Legal Technology” by the Asian Legal Business SE Asia Law Awards.

Rohm and Haas, a Fortune 500 specialty materials company, realized that a change was needed in its Web presence to offer more targeted experiences and to use it as a strategic channel to drive global growth. ¦ Leveraging Interwoven TeamSite, LiveSite, Targeting and OpenDeploy, Rohm and Haas is able to manage content on thousands of products, target content and create customer extranets for improved usage and customer engagement and support SEO and analytics driven tactics. ¦ The Interwoven solutions are integrated with SAP NetWeaver Enterprise Portal and mySAP CRM for greater flexibility.

Roku is a market leader in innovative applications for digital media, opening up a new world of entertainment to the TV. Like many online retailers, the company was looking for a cost effective way to grow the business. Roku decided to leverage Autonomy Optimost's marketing optimization platform to optimize pricing and the overall website experience. As a result, they were able to increase online sales dramatically, including a double-digit percentage in sales volume with one optimization initiative.

S. Horowitz & Co, Israel’s premier full-service law firm, has led its field in the adoption of document management solutions to aid productivity, enhance service, and mitigate risk. However, it saw its systems come up short as e-mail came to represent the bulk of their documents.

• Horowitz implemented the Interwoven Document Management Solution to power its electronic matter files and to manage all the content associated with a matter: documents, images, e-mail, and records.
• Today, drag and drop e-mail filing eliminates manual profiles, and MyMatters menus give lawyers easy access to current files for greater productivity. Lawyers also find it easier to reuse past work product.

Scrutton Bland, a leading accounting firm, turned to Interwoven WorkSite to help organize files and go paperless. The firm was overwhelmed by their files and the amount of space they consumed, and decided to employ Interwoven WorkSite, working with partner APS. Within in a year of implementation the firm was able to increase productivity and chargeable hours.

To help its lawyers better manage matter content and improve client service, SJ Berwin decided to implement Interwoven WorkSite. Through this they were able to eliminate the risks, reduce costs, and implement security.Additionally, they saved $1.25 million in storage alone.

Slaughter and May, a leading international law firm, struggled like everyone else with integrating e-mails into matter files as well as the regulation-driven administrative nightmare of keeping all matter-related information for 15 years. These challenges were exacerbated when their fee earners were on the road.

• Slaughter and May implemented the Interwoven Document Management Solution to establish a centralized matter-centric repository for e-mails that could be integrated with mobile devices, a productivity tool used widely throughout the firm.
• Today, mobile workers have the ability to interact with client files via their mobile devices for uninterrupted productivity. Centralized management of e-mails ensures business continuity. Regulatory compliance regarding the retention of e-mails is simple and automated.

Tait Walker, a leading UK accounting firm, turned to Interwoven WorkSite when they decided to convert to a paperless filing system. Interwoven WorkSite allowed Tait Walker employees to easily access all files, which resulted in the firm becoming more efficient and effective at managing their client’s information.

As the leading online destination connecting industrial sellers and buyers worldwide, Thomas Publishing phased out the production of its printed directory, Thomas Register of American Manufactures, and launched ThomasNet.com which provides access to over 607,000 industrial companies, indexed by 67,000 categories as well as thousands of supplier catalogs with over 20 million CAD drawings.

• Today, ThomasNet.com logs more than 3 million user sessions each month and the company has proven purchasing professionals and engineers put an even greater premium on quick and easy access to information online than ever before.
• After an initial and unsuccessful attempt at site optimization, ThomasNet turned to Interwoven Optimost.
• ThomasNet’s indirect revenue model calls for a more specific approach to testing than simply maximizing traffic. After conducting a series of tests to see exactly how ThomasNet’s visitors were interacting with the site, the results had dramatic impact that helped increase user interaction with content, make it easier for visitors to find needed information and increase the frequency of their visits.
• The company rebuilt its Website based on Optimost findings and as a result more than doubled key conversion metrics such as completing an RFQ and clicking through to an industrial supplier’s Website, sometimes by more than 100%.
• And the company recognizes the long-term benefit of ongoing testing and is increasing the pace of new experiments to drive even greater improvements in customer engagement online.

TIME Magazine is the nation’s oldest and most popular newsweekly and is read by more than 28 million people worldwide.

• The TIME.com Website offers online-specific features such as blogs in addition to content found in the publication.
• To leverage a recently lauched archieve section to its site, TIME turned to Interwoven Optimost to help them optimize and improve the new content feature.
• A test plan for the subscription page included 11 variables and 73 versions of those variables and quickly generated over 1 million possible permutations of the page.
• Testing done to a subset of these permutations such as banner placement, copy changes and visual layout yielded a 16% increase in subscriptions.

TrustedID, a fast-growing provider of identity theft solutions for consumers, signed up all of its customers on its Web channel. The time-honored method of using focus groups and usability studies to improve conversion rates lacked both speed and impact.

• TrustedID implemented the Interwoven Multivariable Optimization Solution to help them increase key performance indicators, such as click-throughs for the conversion funnel, as well as overall conversion rates and total sales.
• The resulting optimization of the Website decreased visitor abandonment of registration funnel pages by 32%. Web subscriptions increased by 46% over 6 months, and Web conversions improved by 95%.

Verdonck, Klooster & Associates are an independent consultancy company with extensive experience at the intersection of strategy, implementation, and ICT in the public sector. The firm turned to WorkSite to provide a complete electronic project file, including email and other documents. As a result, productivity has been enhanced and the firm is better able to achieve auditability and quality of service required.

Virgin Mobile is the UK’s largest mobile virtual network operator, reselling network airtime to more than 4 million customers. An outdated Web infrastructure made it difficult to deliver premium service, a must in this competitive environment. Even small updates to the site took 4-6 weeks.

• Virgin Mobile implemented the Interwoven Web Content Management Platform to implement its customer-oriented initiatives.
• Their new Website was recently voted Website of the Year. Time-to-Web accelerated to as little as 15 minutes. Unlocking the value of analytics data to boost conversions increased the online channel’s contribution to sales volume from 6% to more than 80%.

When Warner Leisure Hotels, a UK Hotel chain, wanted to increase booking through their site they turned to Interwoven’s Optimost Website Optimization solution using multivariable testing. The company executed several tests on key site areas including. The test on the booking area generated 9,216 different combinations, and showed that using less committed language resulted in additional conversions. Since Warner Leisure Hotels implemented testing using Interwoven Optimost, the company has seen an increase in visitors by 11% and an increase in average revenue per visitor by 16.7%, which the company expects to generate incremental revenue $2 million per year

William Buck is a leading Australian multi-disciplined business advisory firm delivering a complete range of professional services with a focus on strategic advice and innovative solutions.

• With Interwoven WorkSite, the firm was able to address a common problem in the accounting industry: uncontrolled filing practices that made documents difficult to locate and enable the firm to move it a “less paper” office.
• William Buck relies on Interwoven for its robust metadata and full-text search capabilities, and through an integration with pdfDocs Desktop software from our partner DocsCorp, is able to automate the assembly and generation of PDFs from disparate sources.
• As a result, the firm’s been able to accelerate content-related tasks by roughly 50-60% and people are reaching their productivity targets faster. In addition, physical file storage has been reduced by 60%.

Winthrop & Weinstine, P.A., a Minnesota-based, full-service law firm specializing in corporate law and commercial litigation, found itself fighting a losing battle against e-mail overload. E-mails were stored by individuals on the firm’s Exchange server, creating silos of matter content that could not be searched efficiently or shared across the firm.

• The firm already had the Interwoven Document Management Solution in place. With a simple upgrade to Interwoven WorkSite, the firm was able to take advantage of integrated e-mail management and ease the load on its Exchange server.
• Staff can now file e-mails in matter-centric folders directly from Outlook. Attorneys easily find matter-related e-mail. A unified, matter-centric repository provides a solid foundation for disaster recovery and records management.

Based in Pennsylvania, Wolf Block serves a diverse legal client base through 20 different practices across 15 different industries. Although the firm had adopted document management technology early, like many law firms Wolf Block faced a critical challenge with e-mail management—in particular with e-mail attachments.

• Wolf Block replaced its existing technology with the Interwoven Document Management Solution, which has fully integrated e-mail management capabilities, extensive support for collaboration, and scalable architecture that facilitates search execution.
• Wolf Block now has greater visibility into the client file with a single environment for documents and e-mails—including e-mail attachments. Their client-specific extranets differentiate their client service from competitors. A unified library simplifies document search and retrieval.

Zuckerman Spaeder, a 100-lawyer litigation boutique law firm, wanted a unified interface that would let them access and manage physical records within their electronic matter files, which were already in Interwoven WorkSite. The firm implemented Interwoven Records Manager to transform record-keeping and remedy the practice of secretaries and attorneys randomly creating physical records names. Legal staff now creates conforming records without assistance from the records staff. All content types are now in a single, unified environment. Easier search and retrieval fosters reuse and collaboration.